Questions & Answers
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
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How long will delivery take?
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What exactly happens after ordering?
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Where can I view my sales receipt?
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How do I add a gift receipt to an order?
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How long do I have to return an order?
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PAYMENT INFORMATION
How is the recipient reimbursed?
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Can I be reimbursed through the original payment method?
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Can the country receiving the shipment be different than the country of purchase?
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How can I return an item?
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Will I receive the same product that I see in the picture?
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Will you restock items indicated as “out of stock?”
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Orders are shipped 48 hours after payment received.
SHIPPING DAMAGES
We strongly advise that you verify the condition of the packaging your order came in before signing the delivery slip. In the event of a damaged package, please take photos for documentation purpose, before opening the box. After opening the box, take photos of any flaw and report the issue to us by email at order@romytek.com within 5 days after reception. If we confirm a damaged or defective product, a replacement will be send to you.
SHIPPING CONDITIONS
Shipments can be made by FEDEX or UPS anywhere in North America
ORDERS AND RETURNS
Delivery charges for orders from the Online Shop?
How long will delivery take?
Orders are shipped 48 hours after payment received.
